Terms of service

1. Who we are

CleverBooking is provided by CleverOS (“we”, “us”). By accessing or using the service you agree to these terms. If you use CleverBooking on behalf of a business, you confirm you are authorised to bind that business.

2. The service

CleverBooking provides booking management for venues, including diary operations, availability configuration, public booking pages and optional integration with HighLevel for CRM contact sync. CleverBooking is the booking source of truth. HighLevel Calendar appointments are not used as the booking system of record.

3. Accounts and access

• You must provide accurate account information and keep credentials secure.
• Tenant administrators are responsible for inviting and managing their users.
• You must not attempt to access another tenant’s data or circumvent security controls.
• We may suspend access where we reasonably believe there is misuse, security risk or non-payment (where applicable).

4. HighLevel integration

Where you connect a HighLevel location, you authorise CleverBooking to exchange the data needed for that integration (for example contact create/update) under HighLevel’s terms and your HighLevel permissions. You are responsible for selecting the correct location and for any HighLevel-side configuration.

5. Your content and bookings

You retain rights in your customer and booking data. You grant us a limited licence to host, process and display that data solely to provide and improve the service, including queued sync jobs and transactional notices you configure.

6. Acceptable use

You must not use CleverBooking to send unlawful, harmful or misleading communications, to infringe others’ rights, or to overload or disrupt the service.

7. Availability and changes

We aim for reliable service but do not guarantee uninterrupted availability. We may update features, and we may update these terms; material changes will be reflected on this page with a revised date.

8. Liability

CleverBooking is provided on a commercially reasonable basis. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or loss of data caused by factors outside our reasonable control (including HighLevel outages or misconfigured integrations). Nothing in these terms limits liability that cannot be limited under applicable law.

9. Termination

You may stop using CleverBooking at any time. We may terminate or suspend access for breach of these terms. On disconnection of HighLevel, booking data in CleverBooking is retained unless you request deletion under our privacy policy.

10. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer protections that apply.

11. Contact

Questions about these terms: support@cleveros.co.uk.